Privacy Policy

Effective Date: November 19, 2024

Technical Recreation Solutions ("Company", "we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with:

• British Columbia Personal Information Protection Act (BC PIPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA)

1. Privacy Officer

We have designated a Privacy Officer responsible for ensuring compliance with privacy legislation and handling privacy-related inquiries.

Privacy Officer: Paiden Jenkinson
Email: info@t-recs.ca
Address: North Saanich, British Columbia, Canada

2. Personal Information We Collect

2.1 We collect personal information that you voluntarily provide when you:

• Engage our consulting services
• Contact us for information or support
• Subscribe to newsletters or updates
• Visit our website

2.2 Types of personal information collected:

• Contact Information: Name, business name, address, email, phone number
• Business Information: Company details, position, industry
• Financial Information: Billing address, payment information
• Project Information: Details necessary to provide consulting services
• Technical Information: IP address, browser type, device information, cookies

3. How We Use Personal Information

3.1 We use personal information only for purposes that a reasonable person would consider appropriate:

• Providing and delivering consulting services
• Processing payments and maintaining financial records
• Communicating about services, projects, and appointments
• Responding to inquiries and providing customer support
• Improving our services and website functionality
• Sending newsletters and marketing communications (with consent)
• Complying with legal obligations and protecting legal rights

4. Consent

4.1 We obtain consent before or at the time we collect, use, or disclose personal information, except where permitted by law.

4.2 Consent may be express (written, verbal, electronic) or implied through your actions.

4.3 You may withdraw consent at any time by contacting our Privacy Officer, subject to legal or contractual restrictions.

4.4 Withdrawing consent may affect our ability to provide certain services.

5. Disclosure of Personal Information

5.1 We do not sell, rent, or trade personal information.

5.2 We may disclose personal information to:

• Service providers (payment processors, IT services, cloud storage) under confidentiality agreements
• Professional advisors (accountants, lawyers) when necessary
• Law enforcement or regulatory authorities when required by law
• Third parties with your consent

5.3 When information is transferred outside Canada, we ensure appropriate safeguards are in place.

6. Data Retention

6.1 We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Duration of business relationship and for reasonable time afterward
• Legal, accounting, and reporting requirements (typically 7 years)
• Resolving disputes and enforcing agreements

6.2 After retention period expires, we securely destroy or anonymize personal information.

7. Safeguards and Security

7.1 We protect personal information with security safeguards appropriate to sensitivity level:

• Physical measures: Secure offices, locked filing cabinets, controlled access
• Organizational measures: Confidentiality agreements, need-to-know access, training
• Technological measures: Encryption, firewalls, secure passwords, regular updates

7.2 No method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Access and Correction

8.1 You have the right to access your personal information held by us.

8.2 You may request correction of inaccurate or incomplete personal information.

8.3 To request access or correction, contact our Privacy Officer in writing.

8.4 We will respond to requests within 30 days. A minimal fee may apply for access requests.

8.5 In some circumstances, we may not be able to provide access (e.g., information protected by solicitor-client privilege, information that would reveal confidential commercial information).

9. Cookies and Website Tracking

9.1 Our website may use cookies and similar technologies to improve user experience and analyze site usage.

9.2 You can configure your browser to refuse cookies, though some website features may not function properly.

9.3 We may use analytics services that collect aggregate usage data.

10. Marketing Communications

10.1 With your consent, we may send marketing communications about our services, events, and updates.

10.2 You may opt-out at any time by:

• Clicking unsubscribe link in emails
• Contacting our Privacy Officer

10.3 Opting out will not affect service-related communications necessary for our business relationship.

11. Children's Privacy

11.1 Our services are not directed to individuals under 19 years of age.

11.2 We do not knowingly collect personal information from minors without parental consent.

12. Changes to This Privacy Policy

12.1 We may update this Privacy Policy periodically to reflect changes in practices or legal requirements.

12.2 Material changes will be communicated through our website or direct notification to clients.

12.3 Continued use of services after changes indicates acceptance of the updated policy.

13. Complaints and Inquiries

13.1 If you have questions, concerns, or complaints about our privacy practices, contact our Privacy Officer.

13.2 We will investigate complaints and respond within 30 days.

13.3 If not satisfied with our response, you may contact:

BC Office of the Information and Privacy Commissioner
Phone: 250-387-5629
Website: www.oipc.bc.ca

OR

Office of the Privacy Commissioner of Canada
Phone: 1-800-282-1376
Website: www.priv.gc.ca

14. Contact Information

Technical Recreation Solutions
Privacy Officer: Paiden Jenkinson
North Saanich, British Columbia, Canada
Email: info@t-recs.ca