Systems Sitting Idle
You built or bought technology, but months later adoption is terrible. Staff revert to old ways—email attachments, shared drives, paper processes. The investment is failing because behavior hasn't changed.
Make sure your team actually uses your technology. Training, change management, and ongoing support that drives adoption and builds confident, capable staff.
You have the technology, but your team isn't using it—or they're not using it well. Low adoption means low ROI.
You built or bought technology, but months later adoption is terrible. Staff revert to old ways—email attachments, shared drives, paper processes. The investment is failing because behavior hasn't changed.
Staff know the system exists but don't know how to use it beyond basics. You're constantly answering the same questions, troubleshooting issues, and spending time supporting technology instead of running programs.
You did training once, but skills faded. Staff turnover means constantly retraining. Change resistance persists—"I liked it better the old way." You need ongoing support and reinforcement, not just one-time training.
We don't just teach features—we ensure behavior change sticks and build internal capacity for long-term success.
Hands-on training that builds genuine confidence and competence. We train people to actually do their work better, not just to understand features.
Training alone doesn't create lasting change—you need adoption strategy. We address resistance, build buy-in, track progress, and intervene when adoption lags.
Build internal support capacity by developing technology champions—respected staff who can help their peers. Reduce dependency on external support.
Adoption isn't a one-time event—it requires ongoing reinforcement. We provide continuous support so competency grows over time instead of fading.
Capture institutional knowledge and create resources staff can reference independently. Reduce reliance on asking experts and ensure knowledge isn't locked in individuals' heads—especially critical for recreation's high staff turnover.
Real scenarios showing how we turn low-adoption situations into high-utilization success.
A sport organization built a comprehensive SharePoint system but 3 months after launch, usage was abysmal. Staff still emailed attachments and used shared drives.
SharePoint usage: 15% → 85% within 4 months. Email attachments decreased 70%. Support tickets decreased 60%.
A municipal recreation department hired 60+ seasonal staff every spring and fall. Training them on registration systems, facility booking, and communication tools was overwhelming.
Training time: 3 days → 1 day live + 1 day self-paced. Technology errors decreased 75%. New hire confidence: 3.2/5 → 4.6/5.
A provincial sport organization paid for M365 but staff only used Outlook. Teams, SharePoint, Planner, and other tools sat unused. Leadership wanted ROI on their technology investment.
Teams adoption: 10% → 90% within 6 months. SharePoint adoption: 5% → 75%. Email volume decreased 40%. Eliminated $8,000/year in redundant software.
A growing recreation organization was dependent on external trainers for all technology training. Every time they hired staff or implemented new features, they needed outside help.
Internal team now delivers 90% of technology training independently. Response time: weeks → days. Annual training costs decreased 75%.
Whether you need intensive launch support, ongoing partnership, or targeted workshops, we meet you where you are.
For New System Launches
Just completed Tactical implementation and need intensive adoption support during critical launch period.
Best for: Organizations wanting hands-on support during critical adoption period after launch. We ensure systems get adopted and staff become confident.
For Continuous Support
Want continuous support, skill development, and reduced internal burden—especially critical for seasonal operations with high turnover.
Best for: Organizations wanting sustained high adoption, evolving skills, and reduced internal burden through long-term technology partnership.
For Targeted Skill Development
Need specific skill development or one-time training on particular tools or topics.
Best for: Targeted skill development, specific competencies built, resources for ongoing self-directed learning.
We're not generic training providers. Here's what makes us different.
We don't just teach features and leave—we ensure behavior change sticks. Change management principles applied to every engagement. We measure actual usage and intervene when adoption lags.
Training designed for recreation realities—seasonal staff, high turnover, field operations, tight budgets. Content relevant to actual recreation tasks, not generic corporate examples.
Our goal is to work ourselves out of a job. Champions programs create internal support structure. Documentation and training materials are yours to keep. Reduce dependency on external support over time.
Stop accepting low adoption rates. Let's build confident, capable teams who actually use technology to work better.
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