Technology only works if people actually use it. You've invested in systems—now make sure your team adopts them. We provide training, change management, and ongoing support that turns technology investments into real operational improvements through confident, capable staff.
You have the technology, but your team isn't using it—or they're not using it well. Low adoption means low ROI.
You built or bought technology, but months later adoption is terrible. Staff revert to old ways—email attachments, shared drives, paper processes. The investment is failing because behavior hasn't changed.
Staff know the system exists but don't know how to use it beyond basics. You're constantly answering the same questions, troubleshooting issues, and spending time supporting technology instead of running programs.
You did training once, but skills faded. Staff turnover means constantly retraining. Change resistance persists—"I liked it better the old way." You need ongoing support and reinforcement, not just one-time training.
We don't just teach features—we ensure behavior change sticks and build internal capacity for long-term success.
Hands-on training that builds genuine confidence and competence. We train people to actually do their work better, not just to understand features. Learning that's practical, relevant, and retained.
Training alone doesn't create lasting change—you need adoption strategy. We address resistance, build buy-in, track progress, and intervene when adoption lags. Behavior change that sticks.
Build internal support capacity by developing technology champions—respected staff who can help their peers. Reduce dependency on external support and create sustainable peer-to-peer learning culture.
Adoption isn't a one-time event—it requires ongoing reinforcement. We provide continuous support, regular refreshers, and evolving skill development so competency grows over time instead of fading.
Capture institutional knowledge and create resources staff can reference independently. Reduce reliance on asking experts and ensure knowledge isn't locked in individuals' heads—especially critical for recreation's high staff turnover.
Systems actually being used daily
People who know how to use tools effectively
Power users supporting their peers
Reduced dependency on external support
Improved efficiency, reduced errors
Real scenarios showing how we turn low-adoption situations into high-utilization success.
A sport organization built a comprehensive SharePoint system but 3 months after launch, usage was abysmal. Staff still emailed attachments and used shared drives. The technology investment was failing.
Measurable Outcomes: SharePoint usage: 15% → 85% within 4 months • Email attachments decreased 70% • Support tickets decreased 60% • Document retrieval time cut in half • New staff onboarding reduced from 2 weeks to 3 days
A municipal recreation department hired 60+ seasonal staff every spring and fall. Training them on registration systems, facility booking, and communication tools was overwhelming and inconsistent. Technology mistakes were common.
Measurable Outcomes: Training time: 3 days → 1 day live + 1 day self-paced • Technology errors decreased 75% • New hire confidence: 3.2/5 → 4.6/5 • Manager support time decreased 60% • Consistent competency across all hires
A provincial sport organization paid for M365 but staff only used Outlook. Teams, SharePoint, Planner, and other tools sat unused. Leadership wanted ROI on their technology investment.
Measurable Outcomes: Teams adoption: 10% → 90% within 6 months • SharePoint adoption: 5% → 75% within 8 months • Email volume decreased 40% • Eliminated 2 redundant software subscriptions ($8,000/year savings) • Staff satisfaction with collaboration tools: 2.5/5 → 4.3/5
A growing recreation organization was dependent on external trainers for all technology training. Every time they hired staff or implemented new features, they needed outside help. They wanted to build internal capacity.
Measurable Outcomes: Internal team now delivers 90% of technology training independently • Training consistency improved • Response time: weeks → days • Annual training costs decreased 75% • Internal trainers became valued organizational leaders
Whether you need intensive launch support, ongoing partnership, or targeted workshops, we meet you where you are.
For New System Launches
For organizations who: Just completed Tactical implementation and need intensive adoption support during critical launch period.
Outcome: Systems adopted, staff confident, internal support structure established, ready to maintain independently.
For Continuous Support
For organizations who: Want continuous support, skill development, and reduced internal burden—especially critical for seasonal operations.
Outcome: Sustained high adoption, evolving skills, reduced internal burden, long-term technology partnership.
For Targeted Skill Development
For organizations who: Need specific skill development or one-time training on particular tools or topics.
Outcome: Targeted skill development, specific competencies built, resources for ongoing self-directed learning.
We're not generic training providers. Here's what makes us different.
We don't just teach features and leave—we ensure behavior change sticks. Change management principles applied to every engagement. We measure actual usage and intervene when adoption lags. Support continues until adoption is sustainable.
Training designed for recreation realities—seasonal staff, high turnover, field operations, tight budgets, limited time. Content relevant to actual recreation tasks, not generic corporate examples. Flexible delivery for diverse schedules and skill levels.
Our goal is to work ourselves out of a job. Champions programs create internal support structure. Documentation and training materials are yours to keep. Train-the-trainer approaches when appropriate. Reduce dependency on external support over time.
Learn by doing, not by watching PowerPoints. Real scenarios from your actual work. Small group sizes for personalized attention. Office hours and ongoing support for real-world questions. Training that respects your time and delivers tangible skills.
Operational is the "adoption" phase—but you can start here if low utilization is your primary challenge.
Assess, plan, roadmap
Build, configure, integrate
Train, adopt, sustain
This is the natural flow: systems were built (Tactical) → now make sure people use them (Operational). Many Operational clients come directly from Tactical engagements. Seamless transition: "Your systems are live" → "Your staff are confident using them."
Perfect for: Organizations that just completed implementation and need intensive adoption support during the critical launch period.
Absolutely. If you already have systems but adoption is the problem, start with Operational. Common scenario: organization implemented tools themselves (or years ago) but struggling with usage. We can help with existing systems, not just newly built ones.
Perfect for: Organizations with technology in place but low utilization, staff reverting to old ways, or constant support requests.
Full journey clients experience: Strategic roadmap → Tactical implementation → Operational adoption. Each phase builds on the previous. Complete solution: plan it, build it, adopt it.
The value: Seamless transitions, consistent partnership, systems designed with adoption in mind from the start. No handoff friction between planning, building, and training phases.
Stop accepting low adoption rates. Let's build confident, capable teams who actually use technology to work better—not systems that sit idle while staff revert to old ways.
Improve Your Technology Adoption